Refund Policy

Last updated: December 2025

This Refund Policy applies to all purchases made on https://petthreadly.com, operated by PetThreadly.

Made-to-Order Products

All products sold by PetThreadly are made to order. Because of this, we do not accept returns or refunds due to buyer’s remorse, incorrect size selection, or personal preference.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly offer a replacement or a full refund after verification.

Required Evidence

• Order number
• Clear photos of the issue
• Brief description of the problem

Refund Processing

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

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